This is a Message from Delmarva Power posted Nov 2020. Several scams are taking place in our area. See more details listed below and tips to keep you safe.

Phony Invoices:

Scammers are posing as third party suppliers and sending phony e-mails to some customers. The e-mail asks you to click on a link contained within the message. It is suspected that by clicking this link that your computer could become infected with a virus or malware. We ask our customers to pay their bill only by visiting, using our mobile app. or by mailing the hard copy of the remittance portion of the invoice.

Reloadable Debit Cards:

Scammers are asking targeted customers to tell them that their account is delinquent and that their service will be shut off for non-payment unless they purchase a reloadable debit card for a specific amount from a local retail store. (Reloadable debit cards in themselves are legitimate products when used properly). Victims are then instructed to call the scammer’s telephone number with their debit card’s account number and unique number. Once the scammer obtains the card’s identifying information, the value is then downloaded; Swept and stolen without a trace.

Delmarva Power representatives will never ask or require a customer with a past due balance to purchase a prepaid debit card to avoid disconnection. Business customers also are being told to use this method to make payment of about $500.00 to have a new meter installed. Scammers tell customers that the state has mandated these meter changes. THIS IS NOT TRUE.

Always Use Caution:

Many companies, including Delmarva Power, contact customers in person or via phone for various reasons. If someone contacting you claims to represent Delmarva Power, it is important that you take precautions to verify that the person is actually affiliated with the company, especially if that person is requesting an immediate monetary payment. When addressing past due accounts, we always offer multiple payment options.

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